Terms and Conditions
Joining the lottery
On receipt of your request to join this membership lottery, the Local Hospice Lottery office will send you an introduction letter advising you of unique game number (or numbers); a membership card for easy reference; and further information about how your support of the Local Hospice Lottery benefits your chosen charity. Your unique game number will be generated randomly by our lottery software during the process of setting you up as a new member. Local Hospice Lottery (the Promoter) may also reject an application, at their discretion, if they consider they have sufficient reason to do so. The applicant would have the right to appeal against such a decision.
Lottery subscriptions
In return for your subscription payment your unique game number will be entered into the weekly draw, which is carried out every Friday. The cost of entry is £1 per chance, per draw, payable in advance.
Payment can be made by regular standing order, cheque, credit or debit card (by telephone) or through a Local Hospice Lottery agent (if this option is available in your area).
Local Hospice Lottery cannot accept liability for the loss of or delays in or theft of any communication sent either by post, email or fax, or for any delays in the banking system.
Prizes and Result Publication
You will be notified in writing of any prize that you win within 14 days of the draw. A cheque for your prize amount will be sent with your notification letter.
Cheques are generally valid for 6 months from date of issue.
Our winning numbers are published weekly in the Hospice’s shops and on our website.
Privacy
Local Hospice Lottery promises to protect your personal data and not to share it, except with the charity of your choice. Unless otherwise indicated by you, the Local Hospice Lottery and your chosen charity may occasionally send you information to keep you up to date with the lottery, and the work that your contributions help to fund.
Age verification
The requirements of the Gambling Act 2005 mean that the Local Hospice Lottery now has a statutory duty to verify that all players are at least 16 years old.
It is an offence for anyone under the age of 16 to participate in a lottery, and discovery thereof will result in the refunding of outstanding subscription credits and, if applicable, the withholding of any prizes won in the weekly draw.
By submitting your request to join this lottery, you are agreeing to the Local Hospice Lottery being able to carry out checks in any way it deems appropriate.
Standing Order payments
Your written authority is required to set up a regular payment using the standing order method, unless you choose to liaise directly with your bank, in which case we request that a quoting reference (supplied by us) is added to your mandate. Your standing order record will be retained for a period of at least three years following your final payment.
Cancellation
If you wish to cancel your membership you may do so at any time. Cancellations received after 5pm on a Wednesday may not be actioned until after the ensuing Friday draw.
Please contact the lottery team on 0845 122 0772, or email us at info@localhospicelottery.org.
Refunds
It is the policy of the Local Hospice Lottery not to give refunds once the payment has been processed onto the lottery software. In the case of standing order payments where the player’s bank errs in the amount or frequency of payment requested by the player, and over-subscribes as a result, a refund will be offered.
Entry into Draws
Should you at any time wish to confirm that you have been, or will be, entered into a draw, please contact the Local Hospice Lottery office on 0845 122 0772.
Complaints & Disputes
Any complaints or disputes will be dealt with in accordance with Farleigh Hospice’s current policies and procedures - a copy of which would be made available on request at such time. In the event that a complaint or dispute cannot be resolved by these means, then it will be referred to arbitration. As a member of the Hospice Lotteries Association, this will be conducted by The Independent Betting Adjudication Service Ltd. (IBAS)
Right to amend
The Local Hospice Lottery generally reserves the right to amend or modify these terms and conditions without notice.
It is the responsibility of the player to advise us of any change of address or of any other change to their membership details, as appropriate.
General information
The Local Hospice Lottery is licensed with the Gambling Commission, www.gamblingcommission.gov.uk, under the Gambling Act of 2005, and is also a member of the Hospice Lotteries Association - who are committed to ensuring that such fundraising lotteries operate in a responsible manner, encouraging supporters to gamble sensibly, and providing access to support if necessary. The Hospice Lotteries Association, on behalf of its members, makes a financial contribution towards the work of the Responsibility in Gambling Trust (RIGT) - an organisation set up with the sole aim of promoting and encouraging responsible gambling.
In addition to this website, the Hospice Lotteries Association website also has a page dedicated to RIGT, www.rigt.org.uk, and also GAMCARE, www.gamcare.org.uk, the leading organisation providing practical help to problem gamblers. Further support can also be found on the Gamble Aware website, www.gambleaware.co.uk.
Self-Exclusion
Any requests to be self excluded from the Local Hospice Lottery – either by telephone or email – will be actioned with immediate effect. Anyone wishing to use this facility will not then be able to participate in the Local Hospice Lottery for a minimum of 6 months thereafter.
Local Hospice Lottery Ltd is a wholly owned subsidiary of Farleigh Hospice, and as such, this website is also covered by the Terms and Conditions set out in the Farleigh Hospice website, www.farleighhospice.org. Farleigh Hospice is a Registered Charity (no 284670).
Promoter – Local Hospice Lottery Ltd, whose registered address is Farleigh Hospice, North Court Road, Chelmsford, CM1 7FH.
Local Hospice Lottery contact details –
Address – 2 Hanbury Road, Chelmsford, CM1 3AE
or – FREEPOST LOCAL HOSPICE LOTTERY
Telephone – 0845 122 0772 (local rate call)
