Concerns & complaints

Your feedback is important to us — it helps us review our procedures and make improvements where necessary. If you have any concerns or complaints, please let us know.


All complaints and concerns will be handled in accordance with Local Hospice Lottery’s current policies and procedures, which are available upon request. If a complaint or dispute cannot be resolved through our internal process, it may be referred to arbitration. As a member of the Hospice Lotteries Association and the Lotteries Council, arbitration will be conducted by The Independent Betting Adjudication Service Ltd (IBAS).


To download the Local Hospice Lottery’s Complaint Procedure, click here.