Terms & conditions
Choosing the hospice you wish to support
Local Hospice Lottery provides funds for hospice care throughout different parts of Great Britain. A list of the hospices which benefit
from Local Hospice Lottery is available on our website or upon request. The application completed by players as a request to join this
membership lottery will be used to identify the hospice that the player wishes to support.
How your regular chances support local hospice care
Local Hospice Lottery gives between 55% and 85% of its profits from each entry to the hospice that the player has chosen to play in
support of. You can see how much this is expected to be for your chosen hospice by clicking on your hospice within the ‘Hospices
Supported’ tab on our website at www.localhospicelottery.org.
In 2019, of £8.76 million in ticket sales from players supporting all participating hospices, 61% went to hospice care, 3% was spent on
prizes, 24% was spent on recruiting new members to the lottery and 12% was spent on running the lottery. Local Hospice Lottery has
now raised in excess of £32 million and expects to continue contributing over £6 million to hospice care annually.
Joining the lottery
You must be at least 18 years old and resident in Great Britain to join and play the Local Hospice Lottery. On receipt of a request to join
this membership lottery, the Local Hospice Lottery office will send you a welcome letter advising you of your unique game number (or
numbers); a membership card for easy reference; and further information about Local Hospice Lottery and how your support benefits
hospice care. This information will clearly identify the hospice you have chosen. Your unique game number will be generated randomly
by our lottery software during the process of setting you up as a new member.
Local Hospice Lottery Ltd (the Promoter) may reject an application, or later suspend or cancel an existing subscriber, at their discretion,
if they consider they have sufficient reason to do so, in pursuance of meeting the terms of their licences with the Gambling Commission
or any other legal obligations. The applicant or subscriber would have the right to appeal against such a decision. Any unused credits
held by Local Hospice Lottery Ltd would be refunded to the applicant or subscriber in these circumstances.
In return for your subscription payment your unique game number will be entered into the weekly draw, which will normally be carried
out every Monday (with the exception of Bank Holidays where the draw will take place on the next working day). The cost of entry is £1
per entry per draw, payable in advance. We are required by law to collect payments in advance of all of our draws. ‘Back payments’
cannot be accepted. Payments can be made by regular standing order, direct debit, cheque, or debit card (we do not accept credit
cards). See below for more details on payment options. Local Hospice Lottery cannot accept liability for the loss of or delays in or theft
of any communication sent either by post, email or fax, or for any delays in the banking system.
From 1st January 2021 the Local Hospice Lottery prize fund will be as follows:
• 1 x £2,000 prize
• 1 x £1,000 prize
• 1 x £100 prize
• 8 x £25 prizes
• 190 x £10 prizes
All prizes are guaranteed to be won each week, with exception of the £1,000 prize, which has a 1 in 10 chance of being won. If the
£1,000 prize is not won, it will roll over to the next regular weekly draw and accumulate to a maximum value of £25,000. Three times a
year, on the last Monday in March and September and the last Monday before Christmas, a Super Draw replaces the regular weekly
prize structure with the following prizes:
• 1 x £10,000 prize
• 1 x £2,000 prize
• 1 x £1,000 prize
• 1 x £100 prize
• 8 x £25 prizes
• 190 x £10 prizes
All Super Draw prizes are guaranteed to be won in the week the Super Draw takes place.
How winners are determined and prizes allocated
Winning game numbers are selected from the unique game numbers of all players entering the draw by using Random Number
Generator (RNG) software supplied by a company licensed by the Gambling Commission.
The player with the first game number randomly selected wins the £2,000 prize. All other prizes are then allocated in the same
sequence as the game numbers are drawn. As part of this process, the £1,000 prize in
the regular weekly draw will either be won or rolled over.
Chances of Winning
Local Hospice Lottery is a membership lottery and the odds of winning vary each week depending on the number of £1 game
numbers entering the weekly draw. The higher the number of players the greater the amount available for hospice care. In 2019,
an average of 168,480 game numbers belonging to players supporting all of our partner hospices were entered into each regular
weekly draw and had the opportunity to win from the 153 weekly prizes. As from 1st January 2021 the number of weekly prizes will
increase to 201. The number of players playing each week can be viewed on our website at www.localhospicelottery.org/results/
Publication of Prize Results
You will be notified in writing of any prize that you win within 7 days of the draw. A cheque for your prize amount will be sent with your
Our winning numbers are published weekly on our website at www.localhospicelottery.org/results or are available on request by email
or via post if sent with a stamped addressed envelope. A number of the hospices that Local Hospice Lottery works with may also
publish the results on their websites and/or display the weekly results on posters in their shops.
Uncashed Prize Cheques
Cheques are valid for 6 months from date of issue. Any cheques that are not cashed after six months will be deemed to be cancelled
and treated as a donation to the hospice you have chosen to support.
Local Hospice Lottery is required by its Operating Licence to inform customers about what happens to funds which are held on
account in the unlikely event of insolvency (www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx).
Customer funds are held by Local Hospice Lottery in a separate UK bank account with Lloyds Bank Plc and are subject to financial management controls which ensure that the balance on the account always remains above the total value of customer funds
held. These funds are not protected in the unlikely event of insolvency, and the customer will not be able to access any such funds
in this eventuality. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level of “Not
protected (with segregation of funds)”.
Local Hospice Lottery complies with the data protection legislation requirements to protect your personal data for the purposes of
administering your participation in the weekly draw and communicating with you about your membership. Local Hospice Lottery will
also keep you updated on existing lottery products that you may be interested in, including the Super Draws, as well as new products
and services by post. Local Hospice Lottery will not share your data with third parties for marketing purposes, except with the charity
of your choice. Depending upon your expressed/indicated communication preferences, your chosen hospice may occasionally keep
you up to date with the work that your contributions help to fund.
The requirements of the Gambling Act 2005 mean that Local Hospice Lottery has a statutory duty to verify that all players are at
least 16 years old. It is an offence for anyone under the age of 16 to participate in a lottery. However, Local Hospice Lottery, as part
of its commitment to responsible gambling, has set a higher minimum age of 18 years for all new players joining since January 2020.
Discovery of underage participation will result in the refunding of all subscription credits and, if applicable, the withholding or reclaiming
of any prizes won in the weekly draw. By submitting your request to join this lottery, you are agreeing to Local Hospice Lottery being
able to carry out checks in any way it deems appropriate.
Standing Order, Direct Debit and Regular Debit Card Payments
Your written authority is required to set up a regular payment using the standing order method, unless you choose to liaise directly
with your bank, in which case we request that a quoting reference (supplied by us) is added to your mandate.
Direct debits can be set up in writing, on-line, with one of our agents or via the telephone and subject to the Direct Debit guarantee.
You can also set-up a recurring debit card payment when you join the lottery via Local Hospice Lottery’s website. We cannot accept
credit card payments. Your standing order, debit card or direct debit record will be retained for a period of at least three years
following your final payment.
Players whose first payment is received by Local Hospice Lottery after 23 December 2020.
Players on a monthly subscription will pay £5 per month per game number. For months with only 4 lottery draws in them, your extra £1
will be accumulated to give you an entry into the Christmas draw which will take place on the last Monday before Christmas each year.
It is also possible to pay a quarterly subscription of £15, a bi-annual subscription of £30 or an annual payment of £60 per
Over a calendar year, providing that you make all scheduled payments that year, you will accrue 7 or 8 entries into the Christmas draw,
depending on how many Monday draws take place in that year. If you join part-way through a calendar year, this will affect how many
Christmas draw entries you accumulate.
If a payment is missed, any accumulated funds will be used to ensure entry into the next draw and will impact on the number of entries
you accrue for the Christmas Draw.
If you cancel your monthly subscription before the 1st December, any additional entries you have accrued throughout that year will be
entered into the subsequent weekly draws, and will not be entered as additional entries into the Christmas draw.
Players whose first payment was received by Local Hospice Lottery before 23 December 2020
Up until 23 December 2020, Local Hospice Lottery operated a monthly subscription of £4.34 per game number. This included 34p
which accumulated and funded the extra weeks in 5-week months. It was also possible to pay a quarterly subscription of £13, a
bi-annual subscription of £26 or an annual subscription of £52 per game number. Existing players were provided with information
that from 24 December 2020 we were changing our subscription amounts so that players could accumulate additional Christmas
draw entries (as described above). Players were given the opportunity to stick with their existing subscription if they did not want
to accumulate the additional Christmas draw entries. Any players that remain with a £4.34 per game number monthly payment (or
equivalent other frequency payment) will not accrue additional entries in the annual Christmas draw.
Players who transfer from another Hospice Lottery to Local Hospice Lottery after 23 December 2020
From time to time an independent Hospice may choose to cease their own lottery and benefit from the higher amounts that can be
raised by Local Hospice Lottery for their local community. In these instances, existing players in these lotteries can be ‘transferred’ to
Local Hospice Lottery. All transferring players will have the option to remain with their existing payment subscription and details on the
transfer process will be provided in advance.
For players that pay £5 per month or equivalent, they will accrue up to 8 additional entries in the Christmas Draw (as described in the
terms for players whose first payment is received by Local Hospice Lottery after 23 December 2020). Any players that remain with a
lower monthly subscription (or equivalent other frequency) will not accrue additional entries in the annual Christmas draw.
For the avoidance of doubt, irrespective of the chosen subscription amount, all players must pay £1 per entry per draw,
payable in advance.
Debit Card or Cheque Payments
It is also possible for you to pay for entries without setting up a regular payment. We accept payments by non-recurring debit card
or cheque and you can make a payment in advance. Where you have opted into making payments in this way, we will send you a
reminder when your payment is due. You can find out more about how to make these payments by calling 0800 316 0645.
If you wish to cancel your membership you may do so at any time. Please contact the lottery team on 0800 316 0645 or visit
www.localhospicelottery.org/cancellations to complete and send the cancellation form. When you cancel your subscription,
any funds previously paid to Local Hospice Lottery will be used to purchase entries in subsequent Local Hospice Lottery draws,
until those funds are used up.
It is the policy of Local Hospice Lottery not to give refunds once the payment has been processed onto the lottery software. In the case
of standing order payments where the player’s bank makes an error in relation to the amount or frequency of payment requested by the
player, and over-subscribes as a result, a refund will be offered.
If a player leaves with a credit of less than £1 Local Hospice Lottery will treat such amounts as a donation to the hospice you have
chosen to support. If a player who subscribes to Local Hospice Lottery via Standing Order contacts us to cancel their membership
we will update our records with the cancellation but inform them that they are responsible for cancelling their Standing Order with the
bank. Should Local Hospice Lottery receive any further payments in this instance we will write to the customer reminding them that
they need to cancel the payment with their bank and confirming that if they do not do so any further payments will be treated
as a donation to the hospice the player supports.
Entry into Draws
Your game number(s) will be automatically entered into each draw as long as your account is in credit. Should you at any time wish
to confirm that you have been, or will be, entered into a draw, please contact the Local Hospice Lottery team on 0800 316 0645,
or email us at firstname.lastname@example.org.
Complaints & Disputes
Any complaints or disputes will be dealt with in accordance with Local Hospice Lottery’s current policies and procedures – a copy
of which would be made available on request at such time. Local Hospice Lottery’s Procedure for making a Complaint can be
downloaded from www.localhospicelottery.org/concerns-complaints.
In the event that a complaint or dispute cannot be resolved by these means, then it may be referred to the Fundraising Regulator or
arbitration. As a member of the Hospice Lotteries Association and the Lotteries Council, dependent on the nature of the complaint, this
may be conducted by The Independent Betting Adjudication Service Ltd (IBAS).
Right to amend
The Local Hospice Lottery generally reserves the right to amend or modify these terms and conditions without notice.
It is the responsibility of the player to advise us of any change of address or of any other change to their membership details, as
appropriate. Upon receipt of this advice, and any necessary verifications, Local Hospice Lottery shall amend the player’s details in
accordance with data protection legislation.
Local Hospice Lottery is a member of the Hospice Lotteries Association and the Lotteries Council, who on behalf of their members
make financial contributions to Gamble Aware, an independent charity tasked to fund research, education and treatment services
to help to reduce gambling-related harms in Great Britain. Further support can be found at the Gamble Aware website
Any requests to be self-excluded from Local Hospice Lottery – either by telephone, in writing, by email or completion of our website
self-exclusion form – will be actioned within one working day. Anyone wishing to use this facility will not then be able to participate in
the Local Hospice Lottery for a minimum of 6 months thereafter. The required period should be stipulated within the request or will be
verified by Local Hospice Lottery as part of actioning the request. The self-exclusion will also be notified to the supported hospice, to
avoid any inappropriate contact being made by them.
Local Hospice Lottery Ltd is registered in England and Wales No. 3226004 at Farleigh Hospice, North Court Road, Chelmsford CM1
7FH and is a wholly-owned subsidiary of Farleigh Hospice (Registered Charity No. 284670). Local Hospice Lottery Ltd is licensed and
regulated by the Gambling Commission (www.gamblingcommission.gov.uk) under the Gambling Act 2005, licence reference number
4716. The person within Local Hospice Lottery that has been designated as having responsibility for the promotion of the lottery is
Local Hospice Lottery’s Annex A holder Gary Hawkes who can be contacted at Local Hospice Lottery, The Barn, Glandfields Farm,
Chelmsford Road, Felsted, Essex CM6 3LT.