Terms & conditions
Choosing the hospice you wish to support
Local Hospice Lottery provides funds for hospice care throughout different parts of Great Britain. A list of the hospices which benefit from Local Hospice Lottery is available on our website or upon request. The application completed by players as a request to join this membership lottery will be used to identify the hospice that the player wishes to support. A proportion of the payment the player makes will go directly to the hospice that is chosen. Local Hospice Lottery will process the application based on this information and will ensure the proportions of payments from the player’s membership are paid to the relevant hospice in line with Local Hospice Lottery’s contractual obligations.
Joining the lottery
You must be at least 18 years old and resident in Great Britain to join the Local Hospice Lottery. On receipt of a request to join this membership lottery, the Local Hospice Lottery office will send you a welcome letter advising you of your unique game number (or numbers); a membership card for easy reference; and further information about Local Hospice Lottery and how your support benefits hospice care. This information will clearly identify the hospice you have chosen. Your unique game number will be generated randomly by our lottery software during the process of setting you up as a new member. Local Hospice Lottery (the Promoter) may also reject an application, at their discretion, if they consider they have sufficient reason to do so. The applicant would have the right to appeal against such a decision.
In return for your subscription payment your unique game number will be entered into the weekly draw, which is normally carried out every Friday (with the exception of Bank Holidays where the draw will take place on the Thursday before). The cost of entry is £1 per chance, per draw, payable in advance. We are required by law to collect payments in advance of all of our draws. After we have received your payment we need time to collate the details of all the participants for that week and input them into the lottery software in preparation for the draw. ‘Back payments’ cannot be accepted. Payment can be made by regular standing order, direct debit, cheque, or debit card (we do not accept credit cards) or through a Local Hospice Lottery agent (if this option is available in your area). Local Hospice Lottery cannot accept liability for the loss of or delays in or theft of any communication sent either by post, email or fax, or for any delays in the banking system.
Prizes and Result Publication
You will be notified in writing of any prize that you win within 7 days of the draw. A cheque for your prize amount will be sent with your notification letter.
Our winning numbers are published weekly on our website at www.localhospicelottery.org or are available on request by email or via post if sent with a stamped addressed envelope. A number of the hospices that Local Hospice Lottery works with may also publish the results on their websites and/or display the weekly results on posters in their shops.
Uncashed Prize Cheques
Cheques are valid for 6 months from date of issue. Any cheques that are not cashed after six months will be deemed to be cancelled and treated as a donation to the hospice you have chosen to support.
Local Hospice Lottery is required by its Operating License to inform customers about what happens to funds which are held on account in the unlikely event of insolvency (http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx). Customer funds are held by Local Hospice Lottery in a separate UK bank account with Lloyds Bank Plc and are subject to financial management controls which ensure that the balance on the account always remains above the total value of customer funds held. These funds are not protected in the unlikely event of insolvency, and the customer will not be able to access any such funds in this eventuality. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level of “Not protected (with segregation of funds)”.
The requirements of the Gambling Act 2005 mean that Local Hospice Lottery has a statutory duty to verify that all players are at least 16 years old. It is an offence for anyone under the age of 16 to participate in a lottery. However, Local Hospice Lottery, as part of its commitment to responsible gambling, has set a higher minimum age of 18 years for all new players. Discovery of underage participation will result in the refunding of all subscription credits and, if applicable, the withholding or reclaiming of any prizes won in the weekly draw.
By submitting your request to join this lottery, you are agreeing to Local Hospice Lottery being able to carry out checks in any way it deems appropriate.
Standing Order, Direct Debit and Card Payments
Your written authority is required to set up a regular payment using the standing order method, unless you choose to liaise directly with your bank, in which case we request that a quoting reference (supplied by us) is added to your mandate.
Direct debits can be set up in writing, on-line, with one of our agents or via the telephone and subject to the Direct Debit guarantee. Your standing order or direct debit record will be retained for a period of at least three years following your final payment.
Monthly subscriptions of £4.34 via these methods includes 34p which accumulates and funds the extra weeks in 5 week months.
Please note: If you are paying monthly by Direct Debit, your very first payment will be £1 more (so £5.34) per game number. As some months have 5 lottery draws in them, this just ensures that you will have enough credit and don’t miss a draw. After your first monthly Direct Debit payment, ongoing payments will be £4.34 per game number, per month.
If you wish to make your payment by card, either online or via the telephone, you can only do this by using a Debit Card as we cannot accept Credit Cards.
If you wish to cancel your membership you may do so at any time. Please contact the lottery team on 0800 316 0645 or click here to complete and send the cancellation form.
It is the policy of Local Hospice Lottery not to give refunds once the payment has been processed onto the lottery software. In the case of standing order payments where the player’s bank errs in the amount or frequency of payment requested by the player, and over-subscribes as a result, a refund will be offered.
If a player leaves with a credit of less than £1 Local Hospice Lottery will treat such amounts as a donation to the hospice you have chosen to support. If a player who subscribes to Local Hospice Lottery via Standing Order contacts us to cancel their membership we will update our records with the cancellation but inform them that they are responsible for cancelling their Standing Order with the bank. Should Local Hospice Lottery receive any further payments in this instance we will write to the customer reminding them that they need to cancel the payment with their bank and confirming that if they do not do so any payments will be treated as a donation to the hospice.
Entry into Draws
Should you at any time wish to confirm that you have been, or will be, entered into a draw, please contact the Local Hospice Lottery team on 0800 316 0645, or email us at firstname.lastname@example.org.
Complaints & Disputes
Any complaints or disputes will be dealt with in accordance with Local Hospice Lottery’s current policies and procedures – a copy of which would be made available on request at such time. Local Hospice Lottery’s Procedure for making a Complaint can be downloaded here. In the event that a complaint or dispute cannot be resolved by these means, then it may be referred to the Fundraising Regulator or arbitration. As a member of the Hospice Lotteries Association and the Lotteries Council, dependent on the nature of the complaint, this may be conducted by The Independent Betting Adjudication Service Ltd (IBAS).
Right to amend
The Local Hospice Lottery generally reserves the right to amend or modify these terms and conditions without notice.
It is the responsibility of the player to advise us of any change of address or of any other change to their membership details, as appropriate. Upon receipt of this advice, and any necessary verifications, Local Hospice Lottery shall amend the player’s details in accordance with data protection legislation.
Local Hospice Lottery is a member of the Hospice Lotteries Association and the Lotteries Council, who on behalf of their members make financial contributions to Gamble Aware, an independent charity tasked to fund research, education and treatment services to help to reduce gambling-related harms in Great Britain. Further support can be found at the Gamble Aware website www.begambleaware.org.
Any requests to be self excluded from Local Hospice Lottery – either by telephone, in writing, by email or completion of our website self-exclusion form – will be actioned with immediate effect. Anyone wishing to use this facility will not then be able to participate in the Local Hospice Lottery for a minimum of 6 months thereafter. The required period should be stipulated within the request or will be verified by Local Hospice Lottery as part of actioning the request. The self-exclusion will also be notified to the supported hospice, to avoid any inappropriate contact being made by them.
Local Hospice Lottery Ltd is licensed by the Gambling Commission (www.gamblingcommission.gov.uk) under the Gambling Act 2005, and is a member of the Hospice Lotteries Association and the Lotteries Council.
Please note: Our Terms & Conditions will be changing on 30th September 2020. Click here to preview