Lottery
Hospice
What Your Support Means
We are committed to protecting the privacy of your personal data. We will respect any personal data we collect and keep it safe. We aim to be clear when we collect your personal data and not to do anything you ‘wouldn’t reasonably expect’.
Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data, including when you use our Website (https://www.localhospicelottery.org/) and/or our other services. We may update this policy from time to time so please check it regularly. If there are significant updates, we will notify you.
Local Hospice Lottery Ltd (referred to as “Local Hospice Lottery” throughout this policy) is a private limited company with registered company number 03226004 and registered address Farleigh Hospice, North Court Road, Broomfield, Chelmsford, Essex, CM1 7FH.
References to “we” and “us” in this policy refer to Local Hospice Lottery.
Local Hospice Lottery is a ‘controller’ of your personal data – this means that we decide how and why to collect the data, and are responsible for handling the data in accordance with the law.
The Local Hospice Lottery website can be found at https://www.localhospicelottery.org/ (“the “”Website”).
When we refer to ‘personal data’, we mean any information that relates to an individual (it does not include information where the identity of the individual has been removed, i.e. anonymous data). This section aims to set out the types of personal data we may collect and hold about you, as well as explain to you how we will use this information.
We may hold the following information about you:
But we may also request other personal data where it is appropriate and relevant, for example:
Under data protection legislation, certain personal data is considered more ‘sensitive’ (e.g. information relating to race, religion, political affiliation and health etc.). Subject to the below paragraph, we will only process sensitive personal data also known as special categories of data, with your explicit consent, for reasons of substantial public interests or where necessary for the establishment, exercise or defence of legal claims.
We collect and use your personal data in different ways to allow you to interact with us and to improve how we communicate with you.
For the avoidance of doubt, we do not use personal data for automated decision-making which produces legal effects or similarly significantly affects individuals.
Local Hospice Lottery requires a reason under the law (also known as a ‘legal basis’) to collect and use your personal data under data protection laws. We rely upon four different legal bases, depending on how and why you provided us with your data. The legal bases that we rely on for processing your personal data are:
We may rely on your consent to collect and/or use sensitive personal data, such as health data (as explained above). When we rely on your consent, you always have the right to withdraw that consent at any time, by emailing us at the address set out in the ‘Contact Us’ section below.
Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you. For example, if you sign up to participate in the weekly draw, we will require your personal data to enable us to perform our agreement.
This would include where we have to retain certain records.
Data Protection law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact your rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent and where we are confident that our use of the data will not unduly impact your rights.
Our legitimate interests include achieving our purpose of administering a weekly lottery with the sole purpose of providing financial support to adult and children’s hospices throughout the UK. We also have a legitimate interest in publicity and income generation and have legitimate interests to encourage more and more people to sign up to our weekly draw.
We will also rely on our legitimate interests for the proper administration of Local Hospice Lottery, and to manage our operations (for example, maintaining appropriate records and databases).
When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to use your data in this way by law).
Please see section 2.1 above for the limited legal bases that we rely on when we process sensitive personal data.
We collect information about you:
You may give us your personal data in order to participate in the weekly draw, find out more about our services, apply for a role with us (please see additional privacy statement for role applicants at https://www.localhospicelottery.org/recruitment-human-resources/) or when you otherwise engage with us on our Website (see 4.3 below) or via other electronic means. Also, telephone calls to and from Local Hospice Lottery may be recorded and used for training and monitoring purposes.
Your personal data may be shared with us by your local hospice, should they become a member of the Local Hospice Lottery. You should check their Privacy Policy when you provide your personal data to them in order to understand fully how they will process your personal data.
Depending on your settings or the privacy policies for social media and messaging services like Facebook orWhatsApp, you might permit us to access information from those accounts or services. The information we get from those services depends on your settings or the responses you give, so you should regularly check them.
You may also provide permission for third party organisations to share your data with other third parties, including charities and lotteries. You may do this when you buy a product or service, register with a website that runs competitions or register with a comparison site.
You should check the Privacy Policy of the third party organisations you engage with when you provide your personal data to them in order to understand fully how they will process your personal data.
We may collect personal data about you when you use our Website. Whenever you input personal data into our Website (for example, if you sign up to play the weekly draw, or request any information from us), we will collect the personal data that you give to us.
We use “”cookies”” to identify you when you visit our Website and to enable us to remember your log in details. Amongst other things, this helps us to understand our Website users and may enable us to improve the Website experience for you and/or other users. Please refer to our Cookie Policy for details on how and why we use this data.
We may collect other personal data from your use of the Website, such as your IP address and access times.
Other websites
We may include links to other sites on our Website. Local Hospice Lottery will only link to websites which we deem to be safe, but please note that when you click on one of these links, you are entering another website for which we have no responsibility, and no liability remains with Local Hospice Lottery for the loss or misuse of data by third party websites or services (even if you access such websites or services via a link on our Website). This privacy policy does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.
Direct Marketing
We will contact you by post, email, telephone and text message, to keep you updated on existing lottery products that you may be interested in, including our “”Super Draws””, as well as any new services and products we think you will be interested in. This is on the basis that it is in our legitimate interests to contact you about products and services we think you will be interested in. In some cases (e.g. for players who signed up prior to 2024), we rely on consent to send e-mail and text marketing.
You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing info@localhospicelottery.org.
Please see section 6 below for information on how you can receive communications from your chosen Local Hospice Lottery member hospice.
Social Media Advertising
You may receive targeted advertisements through our use of social media tools. For example, we use Facebook/ Meta ‘Custom’ and ‘Lookalike’ audience tools to enable us to display adverts to our existing supporters and supporters of our partner hospices. To use the tools, we may provide your name and address to Meta or the relevant social media platform to check if you have an account. If so, our adverts may appear when you use the platform and/or the social media platform will use the data to create a ‘lookalike’ audience so that we can advertise to potential new supporters.
You can manage your social media ad preferences via the relevant social media platform (e.g.)–
When we engage with Meta to identify you on their platform and provide you with our adverts, we are joint controllers of your personal information with Meta. Our agreement with Meta sets out our responsibilities to you – for example, we are responsible for informing you about this activity. Both we and Meta are responsible for keeping your information secure. You can exercise your privacy rights against each of us individually.
If you do not want us to use your data for social media advertising you can opt-out by contacting us using the contact information in section 12 below. Please note that even if you opt-out you may still see adverts related to us. This is because the social media platform may receive information about you (such as the websites you have visited) that was not provided by us.
Data collected from our or our partner hospices’ websites (such as the fact that you visited a lottery or fundraising page) may also be shared with Meta via our use of Meta Pixels. Meta uses this information to display our ads on your social media page and to create ‘lookalike’ audiences as detailed above. For more information about Meta Pixels and how you can opt in or out please see our Cookie Policy.
We do not sell your personal data to third parties for them to use for marketing purposes.
We may share your personal information with third parties in some circumstances: For example:
We will share your data with the particular member local hospice that you have chosen to support when you sign up to Local Hospice Lottery, so that the particular local hospice is aware of your support. When you select the hospice you wish to support, we will also give you the opportunity to choose to receive communications by e-mail and text from your chosen hospice. Such communications will include updates on the difference your support is making, and other opportunities to support the hospice. You will only receive these communications if you specifically choose to do so when you sign up to enter our weekly draw and select your chosen hospice. Your chosen hospice may also contact you with similar communications by post and telephone, unless you opt-out when signing-up.
We may allow our staff, consultants and/or external service providers acting on our behalf to access and use your personal data for the activities described above (e.g. to deliver mailings, analyse data and process payments). We only permit them to use it to deliver the relevant service, and if they apply appropriate levels of security protection.
To promote our careers and job adverts, application services, and applicant management, Local Hospice Lottery uses a third party provider, 360Resourcing.
All data entered by the user on the https://careers.localhospicelottery.org/ subdomain is stored and processed by 360Resourcing, on behalf of Local Hospice Lottery, in order to use their services. Users should review 360Resourcing’s privacy policy before continuing.
We may need to disclose your personal data upon request, or in accordance with our legal obligations, to regulatory and government bodies as well as law enforcement agencies (or e.g. as part of a legal process to protect our rights or the rights or safety of third parties). We may also merge with, partner with, or transfer all/part of our assets to other organisations and in so doing, may transfer your personal data as part of such merger, partnership or sale.
We may share your personal data with our professional advisors, lawyers, accountants and auditors; or
We may share your personal data with your consent or as otherwise disclosed at the time that we collect or share your data.
Personal data may be transferred to or processed in countries outside of the UK, but only in countries within the European Economic Area (EEA), which is the subject of an adequacy decision by the UK Government for data transfers outside of the UK.
We do not collect and manage data about children in any circumstances. It is illegal for anyone under 16 to access our services, and we have measures in place to ensure that we do everything we can to control underage playing.
We are committed to ensuring that appropriate technical controls are in place to protect your personal data, including protection from misuse and unauthorised access. For example, our network is protected and routinely tested. Your information is only accessible by trained staff, volunteers and contractors. While we seek to use appropriate organisational, technical and administrative measures to protect personal data within our organisation, unfortunately no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the details in the “Contact Us” section below.
In certain circumstances you have a right to require us to stop processing your personal data in a particular way.
You have the right to request that your personal data is erased from our database in certain circumstances.
You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity by post to:
The Data Protection Representative, Local Hospice Lottery Ltd, The Barn, Glandfields Farm, Chelmsford Road, Felsted, Essex CM6 3LT or by Email to: DP@localhospicelottery.org
We want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.
You can opt-out of receiving all or some of our marketing communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.
In certain circumstances, you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.
Please note that you may only use/benefit from some of these rights in limited circumstances, and we may be unable to provide these rights to you in some cases (for example, if we are legally prevented from doing so, or if we can rely on an exemption). For more information, we suggest that you consult guidance from the Information ‘Commissioner’s Office (ICO) – https://ico.org.uk – or please contact us using the details in section 12 below.
If you are unhappy with the way in which we have handled your personal data please contact us using the details below.
Please let us know if you have any queries or concerns about the way that your personal data is being processed by us by contacting us on the details below. You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here https://ico.org.uk/make-a-complaint/.
We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. The length of time may depend on the reason for which we are processing the data and the type of data being processed. The criteria we use to determine the retention of personal data include: (i) any relevant statutory retention periods; (ii) our contractual and/or business relationships with you; (iii) (potential) disputes or complaints; and (iv) any guidelines issued by relevant regulators. We will carefully and securely dispose of any data after the retention period has expired, as long as the data is no longer necessary for the fulfilment of a contract, the initiation of a contract, or to protect or defend our position or that of a third party.
In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.
The Data Protection Representative, Local Hospice Lottery Ltd, The Barn, Glandfields Farm, Chelmsford Road, Felsted, Essex CM6 3LT
Email: DP@localhospicelottery.org
Phone: 0800 316 0645
We keep our privacy policy under regular review. This privacy policy was last updated in March 2025.