Terms & Conditions

Choosing the hospice you wish to support

 

Local Hospice Lottery provides funds for hospice care throughout different parts of Great Britain. A list of the hospices which benefit from Local Hospice Lottery is available on our website or upon request. The application completed by players as a request to join this subscription lottery will be used to identify the hospice that the player wishes to support.

 

 

How your regular chances support local hospice care

 

Since 1997 Local Hospice Lottery has contributed in excess of £42 million to hospice care, with £13 million of this in the last two years alone giving in excess of 67p in every £1 to hospice care.

 

For further information on how much is raised annually and how that money is spent, please visit our website at www.localhospicelottery.org.

 

Local Hospice Lottery gives between 60% and 85% of its profits from each entry to the hospice that the player has chosen to play in support of. You can see how much this is expected to be for your chosen hospice by clicking on your hospice within the ‘Hospices Supported’ tab on our website at www.localhospicelottery.org.

 

 

Joining the lottery

 

You must be at least 18 years old and resident in Great Britain to join and play the Local Hospice Lottery. On receipt of a request to join this subscription lottery, the Local Hospice Lottery office will send you a welcome letter advising you of your unique game number (or numbers); a membership card for easy reference; and further information about Local Hospice Lottery and how your support benefits hospice care. This information will clearly identify the hospice you have chosen. Your unique game number will be generated randomly by our lottery software during the process of setting you up as a new member.

 

Local Hospice Lottery Ltd (the Promoter) may reject an application, or later suspend or cancel an existing subscriber, at their discretion, if they consider they have sufficient reason to do so in pursuance of meeting the terms of their licences with the Gambling Commission or any other legal obligations. The applicant or subscriber would have the right to appeal against such a decision. Any unused credits held by Local Hospice Lottery Ltd would be refunded to the applicant or subscriber in these circumstances.

 

 

Lottery subscriptions

 

In return for your subscription payment your unique game number will be entered into the weekly draw, which will normally be carried out every Monday (with the exception of Bank Holidays where the draw will take place on the next working day). The cost of entry is £1 per entry per draw, payable in advance. We are required by law to collect payments in advance of all of our draws. ‘Back payments’ cannot be accepted. Payments can be made by regular standing order, direct debit, cheque, or debit card (we do not accept credit cards). See below for more details on payment options. Local Hospice Lottery cannot accept liability for the loss of, delays in, or theft of any communication sent either by post or email, or for any delays in the banking system.

 

 

Prizes

 

1 x £2,000 prize

1 x £1,000 prize

1 x £100 prize

8 x £25 prizes

190 x £10 prizes

 

All prizes are guaranteed to be won each week, with exception of the £1,000 prize, which has a 1 in 10 chance of being won. If the £1,000 prize is not won, it will roll over to the next regular weekly draw and accumulate to a maximum value of £25,000. Three times a year, on the last Monday in March and September and the last Monday before Christmas, a Super Draw replaces the regular weekly prize structure with the following prizes:

 

1 x £10,000 prize

1 x £2,000 prize

1 x £1,000 prize

1 x £100 prize

8 x £25 prizes

190 x £10 prizes

 

All Super Draw prizes are guaranteed to be won in the week the Super Draw takes place.

 

 

How winners are determined and prizes allocated

 

Winning game numbers are selected from the unique game numbers of all players entering the draw by using licensed Random Number Generator (RNG) software.

 

The player with the first game number randomly selected wins the £2,000 prize (or the £10,000 prize if a Super Draw). All other prizes are then allocated in the same sequence as the game numbers are drawn.
As part of this process, the £1,000 prize in the regular weekly draw will either be won or rolled over, to a maximum of £25,000.

 

 

Chances of Winning

 

Local Hospice Lottery is a subscription lottery and the odds of winning vary each week depending on the number of £1 game numbers entering the weekly draw. The higher the number of players the greater the amount available for hospice care. Based on estimated draw-entry numbers, the likelihood of winning a prize in the weekly draw is, on average, 1 in 960. Similarly, for the March and September Super Draws the likelihood of winning a prize is estimated at 1 in 1,175, and for the Christmas Super Draw is 1 in 4,335. The number of players playing each week can be viewed on our website at www.localhospicelottery.org/results

 

 

Publication of Prize Results

 

You will be notified in writing of any prize that you win within 7 days of the draw. A cheque for your prize amount will be sent with your notification letter.

 

Our winning numbers are published weekly on our website at www.localhospicelottery.org/results or are available on request by email or via post if sent with a stamped addressed envelope. A number of the hospices that Local Hospice Lottery works with may also publish the results on their websites and/or display the weekly results on posters in their shops.

 

 

Uncashed Prize Cheques

 

Cheques are valid for 6 months from date of issue. Any cheques that are not cashed after six months will be deemed to be cancelled and treated as a donation to the hospice you have chosen to support.

 

 

Customer Funds

 

Local Hospice Lottery is required by its Operating Licence to inform customers about what happens to funds which are held on account in the unlikely event of insolvency (www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx).

 

Customer funds are held by Local Hospice Lottery in a separate UK bank account with Lloyds Bank Plc and are subject to financial management controls which ensure that the balance on the account always remains above the total value of customer funds held. These funds are not protected in the unlikely event of insolvency, and the customer will not be able to access any such funds in this eventuality. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level of “Not protected (with segregation of funds)”.

 

 

Privacy

 

Local Hospice Lottery complies with the data protection legislation requirements to protect your personal data for the purposes of administering your participation in the weekly draw and communicating with you about your membership. Local Hospice Lottery will also keep you updated on existing lottery products that you may be interested in, including the Super Draws, as well as new products and services by post, email or phone. Local Hospice Lottery will not share your data with third parties for marketing purposes, except with the charity of your choice. Depending upon your expressed/indicated communication preferences, your chosen hospice may occasionally keep you up to date with the work that your contributions help to fund.

 

To view our Privacy Policy please visit www.localhospicelottery.org/privacy-policy. This policy is also available upon request via email or post.

 

 

Age verification

 

The requirements of the Gambling Act 2005 mean that Local Hospice Lottery has a statutory duty to verify that all players are at least 16 years old. It is an offence for anyone under the age of 16 to participate in a lottery. However, Local Hospice Lottery, as part of its commitment to responsible gambling, has set a higher minimum age of 18 years for all new players joining since January 2020.

 

Discovery of underage participation will result in the refunding of all subscription credits and, if applicable, the withholding or reclaiming of any prizes won in the weekly draw. By submitting your request to join this lottery, you are agreeing to Local Hospice Lottery being able to carry out checks in any way it deems appropriate.

 

 

Standing Order, Direct Debit and Regular Debit Card Payments

 

Your written authority is required to set up a regular payment using the standing order method, unless you choose to liaise directly with your bank, in which case we request that a quoting reference (supplied by us) is added to your mandate. Direct debits can be set up in writing, on-line, with one of our agents or via the telephone and subject to the Direct Debit guarantee. You can also set-up a recurring debit card payment when you join the lottery via Local Hospice Lottery’s website. We cannot accept credit card payments. Your standing order, debit card or direct debit record will be retained for a period of at least three years following your final payment.

 

 

Payment Subscriptions

 

Players on a monthly subscription will pay £5 per month per game number. For months with only 4 lottery draws in them, your extra £1 will be accumulated to give you an entry into the Christmas draw which will take place on the last Monday before Christmas each year. It is also possible to pay a quarterly subscription of £15, a bi-annual subscription of £30 or an annual payment of £60 per game number.

 

Over a calendar year, providing that you make all scheduled payments that year, you will accrue 7 or 8 entries into the Christmas draw, depending on how many Monday draws take place in that year. If you join part-way through a calendar year, this will affect how many Christmas draw entries you accumulate.

 

If a payment is missed, any accumulated funds will be used to ensure entry into the next draw and will impact on the number of entries you accrue for the Christmas draw. If you cancel your subscription before funds are allocated to the Christmas draw in December, any additional funds you have accrued throughout that year will be entered into subsequent weekly draws, and will not be used to provide additional entries into the Christmas draw.

 

Players whose first payment was received by Local Hospice Lottery before 23 December 2020

 

Up until 23 December 2020, Local Hospice Lottery operated a monthly subscription of £4.34 per game number. This included 34p which accumulated and funded the extra weeks in 5-week months. It was also possible to pay a quarterly subscription of £13, a bi-annual subscription of £26 or an annual subscription of £52 per game number. Existing players were provided with information that from 24 December 2020 we were changing our subscription amounts so that players could accumulate additional Christmas draw entries (as described above). Players were given the opportunity to continue with their existing subscription if they did not want to accumulate the additional Christmas draw entries. Any players that remain with a £4.34 per game number monthly payment (or equivalent other frequency payment) will not accrue additional entries in the annual Christmas draw.

 

Players who transfer from another Hospice Lottery to Local Hospice Lottery after 23 December 2020

 

From time to time an independent Hospice may choose to cease their own lottery and benefit from the higher amounts that can be raised by Local Hospice Lottery for their local community. In these instances, existing players in these lotteries can be ‘transferred’ to Local Hospice Lottery. All transferring players will have the option to remain with their existing payment subscription and details on the transfer process will be provided in advance.

 

For players that pay £5 per month or equivalent, they will accrue up to 8 additional entries in the Christmas draw (as described above). Any players that remain with a lower monthly subscription (or equivalent other frequency) will not accrue additional entries in the annual Christmas draw. For the avoidance of doubt, irrespective of the chosen subscription amount, all players must pay £1 per entry per draw, payable in advance.

 

 

Debit Card or Cheque Payments

 

It is also possible for you to pay for entries without setting up a regular payment. We accept payments by non-recurring debit card or cheque. Where you have opted into making payments in this way, we will send you a reminder when your next payment is due. You can find out more about how to make these payments by calling 0800 316 0645.

 

If clearance fails on any card or cheque payment, Local Hospice Lottery will retract these credits from the player’s game number(s), and will seek to recover from the player subscriptions to draws already run. Pending this recovery, Local Hospice Lottery will withhold or cancel any prizes won by the player in these draws.

 

 

Cancellation

 

If you wish to cancel your membership you may do so at any time. Please contact the lottery team on 0800 316 0645 or visit www.localhospicelottery.org/cancellations to complete and send the cancellation form. When you cancel your subscription, any funds previously paid to Local Hospice Lottery will be used to purchase entries in subsequent Local Hospice Lottery draws, until those funds are used up.

 

 

Refunds

 

It is the policy of Local Hospice Lottery not to give refunds once the payment has been processed onto the lottery software. In the case of standing order payments where the player’s bank makes an error in relation to the amount or frequency of payment requested by the player, and over-subscribes as a result, a refund will be offered.

 

If a player leaves with a credit of less than £1 Local Hospice Lottery will treat such amounts as a donation to the hospice you have chosen to support. If a player who subscribes to Local Hospice Lottery via Standing Order contacts us to cancel their membership we will update our records with the cancellation but inform them that they are responsible for cancelling their Standing Order with the bank. Should Local Hospice Lottery receive any further payments in this instance we will write to the customer reminding them that they need to cancel the payment with their bank and confirming that if they do not do so any further payments will be treated as a donation to the hospice the player supports.

 

 

Entry into Draws

 

Your game number(s) will be automatically entered into each draw as long as your account is in credit. Should you at any time wish to confirm that you have been, or will be, entered into a draw, please contact the Local Hospice Lottery team on 0800 316 0645, or email us at info@localhospicelottery.org.

 

 

Complaints & Disputes

 

Any complaints or disputes will be dealt with in accordance with Local Hospice Lottery’s current policies and procedures – a copy of which would be made available on request at such time. Local Hospice Lottery’s Procedure for making a Complaint can be downloaded from www.localhospicelottery.org/concerns-complaints.

 

In the event that a complaint or dispute cannot be resolved by these means, then it may be referred to the Fundraising Regulator or arbitration. As a member of the Hospice Lotteries Association and the Lotteries Council, dependent on the nature of the complaint, this may be conducted by The Independent Betting Adjudication Service Ltd (IBAS).

 

 

Right to amend

 

The Local Hospice Lottery generally reserves the right to amend or modify these terms and conditions without notice. It is the responsibility of the player to advise us of any change of address or of any other change to their details, as appropriate. Upon receipt of this advice, and any necessary verifications, Local Hospice Lottery shall amend the player’s details in accordance with data protection legislation.

 

 

Responsible Gambling

 

Local Hospice Lottery is a member of the Hospice Lotteries Association and the Lotteries Council, who on behalf of their members make financial contributions to Gamble Aware, an independent charity tasked to fund research, education and treatment services to help to reduce gambling-related harms in Great Britain. Further support can be found at https://www.localhospicelottery.org/gamblesafely and on the Gamble Aware website www.begambleaware.org.

 

 

Self-Exclusion

 

Any requests to be self-excluded from Local Hospice Lottery – either by telephone, in writing, by email or completion of our website self-exclusion form – will be actioned within one working day. Anyone wishing to use this facility will not then be able to participate in the Local Hospice Lottery for a minimum of 6 months thereafter. The required period should be stipulated within the request or will be verified by Local Hospice Lottery as part of actioning the request. The self-exclusion will also be notified to the supported hospice, to avoid any inappropriate contact being made
by them.

 

 

Company Information

 

Local Hospice Lottery Ltd is registered in England and Wales (Company No. 3226004) at Farleigh Hospice, North Court Road, Chelmsford CM1 7FH and is a wholly-owned subsidiary of Farleigh Hospice (Registered Charity No. 284670). Local Hospice Lottery Ltd is licensed and regulated in Great Britain by the Gambling Commission (www.gamblingcommission.gov.uk) under account number 4716. The person within Local Hospice Lottery designated as having responsibility for the promotion of the lottery is Local Hospice Lottery’s Chief Executive Officer (CEO) Gary Hawkes, who can be contacted at Local Hospice Lottery, The Barn, Glandfields Farm, Chelmsford Road, Felsted, Essex CM6 3LT.

Privacy Policy

Local Hospice Lottery Privacy Policy

 

We are committed to protecting the privacy of your personal data. We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not to do anything you wouldn’t reasonably expect.

 

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this policy from time to time so please check it regularly. If there are significant updates, we will notify you.

 

1. Who we are
2. Why we collect personal data and the purposes for which we use it
3. What lawful bases we rely on to use your personal data
4. How we collect personal data
5. Communications and marketing
6. Data sharing
7. Children’s data
8. How we keep your personal data safe and who has access to it
9. Your rights
10. Complaints
11. Data retention
12. Contact
13. Changes to this privacy policy

 

 

1. Who we are

 

Local Hospice Lottery Ltd (referred to as “Local Hospice Lottery” throughout this policy) is a private limited company with registered company number 03226004 and registered address Farleigh Hospice, North Court Road, Broomfield, Chelmsford, Essex, CM1 7FH.

 

References to “we” and “us” in this policy refer to Local Hospice Lottery.

 

Local Hospice Lottery is a data controller of your personal data.

 

The Local Hospice Lottery website can be found at https://www.localhospicelottery.org/ (“the Website”).

 

 

2. Why we collect personal data and the purposes for which we use it

 

This section aims to set out the types of personal data which we may collect and hold about you, as well as explaining to you how we will use this information.

 

2.1 What personal data do we hold?

 

We may hold the following information about you:

 

  • your full name and your title;
  • postal address;
  • telephone number(s);
  • email address;
  • date of birth;
  • records of your correspondence with us;
  • financial information such as bank account details (when you make a payment to us);
  • which of our member local hospices you wish to support; and
  • information you enter onto the Website. (online identifiers collected from your computer whilst using our website or other online services.

 

But we may also request other personal data where it is appropriate and relevant, for example:

 

  • details of how you would like to be involved with us and your relevant partner hospice; and
  • personal data about you that will enable us to be more precise in what we send you or how we approach you.
  • Personal data about you that will enable us to provide you with the correct service as an applicant for employment.

 

Subject to the below paragraph, we will only process sensitive personal data also known as special categories of data (e.g. in relation to your health), with your explicit consent, for reasons of substantial public interests or where necessary for the establishment, exercise or defence of legal claims.

 

We may, in some situations, process data relating to your health, and in particular if you tell us that you have a gambling addiction. However, we will only process this type of data when you specifically provide us with this information, and request our assistance in signposting you to relevant organisations who can assist you. We will always ensure that we keep this information secure, in line with the safeguards set out elsewhere in this policy.

 

2.2 How and why will we use this personal data?

 

We collect and use your personal data in different ways, to allow you to interact with us and to improve how we communicate with you.

 

2.2.1 We will use your personal data to:

 

  • allow us to provide you with the information or service you have requested from us, including administering your participation in the weekly draw, Super Draws or any other service we offer from time to time;
  • provide you with information which we think you will be interested in by post, and where you have indicated that you are happy for us to do so by e-mail, text and telephone;
  • understand how people use our Website, store information about your preferences and recognise when you return to our site;
  • better understand our player audience, and to tailor our promotion of the Local Hospice Lottery accordingly;
  • tailor information and services we provide to ensure they are relevant to you;
  • keep a record of our relationship with you;
  • keep in contact with you in the ways that you have requested;
  • notify you about changes to our service;
  • comply with applicable laws and regulations and requests from statutory agencies; and
  • carry out any obligations or provide you with any other services, functionality or content which you specifically agree to on our Website.

 

For the avoidance of doubt, we do not use personal data for automated decision-making which produces legal effects or similarly significantly affects individuals.

 

3. What lawful bases do we rely on to use your personal data?

 

Local Hospice Lottery requires a legal basis to collect and use your personal data under data protection laws. We rely upon four different legal bases, depending on how and why you provided us with your data. The legal bases that we rely on for processing your personal data are:

 

3.1 You have provided your consent to us using your personal data for a specific purpose:

 

We will ask for your consent to use your personal data to send you electronic marketing communications such as emails. You always have the right to withdraw your consent at any time.

 

3.2 It is necessary in connection with the performance of a contract with you:

 

Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you. For example, if you sign up to participate in the weekly draw, we will require your personal data to enable us to perform our agreement.

 

3.3 It is necessary for compliance with a legal obligation to which we are subject:

 

This would include where we have to retain certain records, for example.

 

3.4 It is within our legitimate interests.

 

Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights.

 

Our legitimate interests are achieving our purpose of administering a weekly lottery with the sole purpose of providing financial support to adult and children’s hospices throughout the UK. We also have a legitimate interest in publicity and income generation, and have legitimate interests to encourage more and more people to sign up to our weekly draw.

 

We will also rely on our legitimate interests for the proper administration of Local Hospice Lottery, and to manage our operations (for example, maintaining appropriate records and databases).

 

When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

 

If you would like to change our use of your personal data, please contact us using the details in the “Contact us” section below.

 

Please see section 2.1 above for the limited legal basis for when we process sensitive personal data.

 

 

4. How we collect personal data

 

We collect information about you:

 

4.1 When you give it to us directly

 

You may give us your personal data in order to participate in the weekly draw, find out more about our services, apply for a role with us (please see additional privacy statement for role applicants at https://www.localhospicelottery.org/recruitment-human-resources/) or when you otherwise engage with us on our Website (see 4.3 below). Also, telephone calls to and from Local Hospice Lottery may be recorded, and will be used for both training and monitoring purposes.

 

4.2 When a third party provides us with your personal data

 

Your personal data may be shared with us by your local hospice, should they become a member of the Local Hospice Lottery. You should check their Privacy Policy when you provide your personal data to them in order to understand fully how they will process your personal data.

 

4.3 When you give permission to other organisations to share it

 

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services. The information we get from those services depends on your settings or the responses you give, so you should regularly check them.

 

You may also provide permission for 3rd party organisations to share your data with other third parties, including charities and lotteries. You may do this when you buy a product or service, register with a website that runs competitions or register with a comparison site.

 

You should check their Privacy Policy when you provide your personal data to them in order to understand fully how they will process your personal data.

 

4.4 When you visit our Website

 

We may collect personal data about you when you use our Website. Whenever you input personal data into our Website (for example, if you sign up to play the weekly draw, or request any information from us), we will collect the personal data that you give to us.

 

We use “cookies” to identify you when you visit our Website and to enable us to remember your log in details. Amongst other things this helps us to understand our Website users and may enable us to improve the Website experience for you and/or other users. Please refer to our Cookie Policy for details on how and why we use this data.

 

We may collect other personal data from your use of the Website, such as your IP address and access times.

 

We may link our Website directly to other sites of which Local Hospice Lottery has limited or no control. Local Hospice Lottery will only link to websites which we deem to be safe, but no liability remains with Local Hospice Lottery for the loss or misuse of data by third party websites or services. This privacy policy does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

 

 

5. Communications and marketing

 

We will contact you by post, and where you have provided consent, also by telephone, e-mail and text message, to keep you updated on existing lottery products that you may be interested in, including our “Super Draws”, as well as any new services and products we think you will be interested in.

 

You can opt-out from receiving our marketing communications, or update your contact preferences at any time by emailing info@localhospicelottery.org.

 

Please see section 6 below for information on how you can receive communications from your chosen Local Hospice Lottery member hospice.

 

 

6. Data sharing

 

We do not sell your personal data with third parties for them to use for marketing purposes.

 

We will share your data with the particular member local hospice that you have chosen to support when you sign up to Local Hospice Lottery, so that the particular local hospice is aware of your support. We will also give you the opportunity, when you select the hospice you wish to support, to choose to receive communications from your chosen hospice. Such communications will include updates on the difference your support is making, and other opportunities to support the hospice. You will only receive these communications if you specifically choose to do so when you sign up to enter our weekly draw and select your chosen hospice.

 

We may allow our staff, consultants and/or external service providers acting on our behalf to access and use your personal data for the activities we have described above (e.g. to deliver mailings, to analyse data and to process payments). We only permit them to use it to deliver the relevant service, and if they apply appropriate levels of security protection.

 

For the purpose of promoting our careers and job adverts, as well as application services and applicant management, Local Hospice Lottery uses a third party provider, 360Resourcing.

 

All data entered by the user on the https://careers.localhospicelottery.org/ subdomain is stored and processed by 360Resourcing, on behalf of Local Hospice Lottery, in order to use their services. Users should review 360Resourcing’s privacy policy before continuing.

 

We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies. We may also merge or partner with other organisations and in so doing, acquire or transfer personal data but your personal data would continue to be used for the purposes set out above.

 

 

7. Children’s data

 

We do not collect and manage data about children in any circumstances. It is illegal for anyone under 16 to access our services, and we have measures in place to ensure that we do everything we can to control underage playing.

 

 

8. How we keep your personal data safe and who has access to it

 

We are committed to ensuring that there are appropriate technical controls in place to protect your personal data including protection from misuse and unauthorised access. For example, our network is protected and routinely tested. Your information is only accessible by trained staff, volunteers and contractors.

 

 

9. Your rights

 

9.1 Right to restrict processing

 

In certain circumstances you have a right to require us to stop processing your personal data in a particular way.

 

9.2 Right to erasure

 

You have the right to request that your personal data is erased from our database in certain circumstances.

 

9.3 Right of access

 

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity by post to:

 

The Data Protection Representative, Local Hospice Lottery Ltd, The Barn, Glandfields Farm, Chelmsford Road, Felsted, Essex CM6 3LT or by Email to: DP@localhospicelottery.org

 

9.4 Right to rectification

 

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

 

9.5 Right to object

 

You can also opt-out of receiving all or some of our marketing communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.

 

9.6 Right to data portability

 

In certain circumstances, you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.

 

Please note that you may only use/benefit from some of these rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ – or please contact us using the details in section 12 below.

 

 

10. Complaints

 

If you are unhappy with the way in which we have handled your personal data please contact us using the details below.

 

Please let us know if you have any queries or concerns about the way that your personal data is being processed by us by contacting us on the details below. You are also entitled to make a complaint to the Information Commissioner’s Office. For further information see the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information.

 

 

11. Data retention

 

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. The length of time may depend on the reason for which we are processing the data and the type of data being processed. We will carefully and securely dispose of any data after the retention period has expired.

 

In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.

 

 

12. Contact information

 

The Data Protection Representative, Local Hospice Lottery Ltd, The Barn, Glandfields Farm, Chelmsford Road, Felsted, Essex CM6 3LT

 

Email: DP@localhospicelottery.org

 

Phone: 0800 316 0645

 

 

13. Changes to this privacy policy

 

We keep our privacy policy under regular review. This privacy policy was last updated on 14th August 2020.

Cookie Policy

Gamble safely

At Local Hospice Lottery Ltd we care about the people who play the Local Hospice Lottery. We recognise that the lottery provides a good way for the public to support their chosen hospice charity, but want players to do so by gambling responsibly and within their means.

 

As such, nobody under the age of 18 can participate in the lottery and controls are in place to limit the amount that any one player can subscribe to the lottery.

 

If you choose to play the Local Hospice Lottery, please remember that:

  • You should gamble only as a means of entertainment or to support your chosen charity – NOT to make money
  • You should ONLY gamble as much as you can afford

 

If you have any concerns about your gambling, there are many organisations that can help you. Details are provided below.

 

Local Hospice Lottery also offers a self-exclusion facility for any player who decides that they want to place a control on their gambling activity and wishes to stop their lottery play for at least six months. Further information about self-exclusion can be found in our Terms and Conditions and on our Self-exclusion page.

 

Organisations that provide support

 

GambleAware

 

For information and advice and support
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
For more information visit:
www.begambleaware.org

 

For information about gambling treatment services (telephone, online and face-to-face)
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
For more information visit:
www.begambleaware.org/ngts

 

 

National Gambling Helpline & Live Chat

 

 

For support via telephone and live chat

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain.

The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.

For more information visit:
www.gamcare.org.uk/talk-to-us-now

 

 

GamCare

 

 

For information and advice

GamCare provides a range of services for anyone affected by gambling harms across England, Scotland and Wales. This short video explains more about the help and support available to you: https://vimeo.com/415921217
 

For support via forums and chatrooms

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

For more information visit:
www.gamcare.org.uk/gamcare-forum
and
www.gamcare.org.uk/group-chatroom

 

 

Gambling Therapy

For support via text, email, forums and support groups
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

Their support includes text-based and email support plus online peer support groups and forums.

For more information visit:
www.gamblingtherapy.org.

 

Other tools to support safer gambling

 

Gambling blocking software
There is software available that you can install on your device that will prevent access to gambling sites.

For details of organisations that offer blocking software, go to:
https://www.gamcare.org.uk/self-help/blocking-software/

 

Bank account gambling blocks
For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions

 

Limiting exposure to gambling advertising on social media
Information on how to limit exposure to gambling advertising across social media platforms can be found at: www.begambleaware.org/limiting-gambling-ads-online

 

Safer gambling self-assessment tool
GamCare offers an online assessment to find out how much of an impact gambling is having in your life and includes personalised recommendations for your next steps. https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool

 

Local Hospice Lottery is a member of both the Hospice Lotteries Association and the Lotteries Council. On behalf of their members, both of these organisations make financial contributions to GambleAware (www.begambleaware.org), an independent charity tasked to fund research, education and treatment services to help to reduce gambling-related harms in Great Britain.

 

Self-exclusion

Please note that self-exclusion is not the same as cancellation.


If you simply wish to cancel your membership, but not self-exclude, please click here.

 

Self-exclusion allows you the player to exclude yourself from future draws to accommodate your particular circumstances, which might include wishing to maintain responsible gambling levels. When you request to be excluded from future draws, we will work with you to ensure that you do not play the Local Hospice Lottery for the period of your choosing, which must be at least 6 months, but may be up to 5 years, if you so wish.

 

To confirm a wish to self-exclude, you can choose to either:

• fill in the form below;
• email us at info@localhospicelottery.org;
• write to us at FREEPOST LOCAL HOSPICE LOTTERY;
• call us on Freephone 0800 316 0645

letting us know your full name and address and for how long you wish to be excluded from playing the Local Hospice Lottery (minimum 6 months).

 

Please note that if you currently pay by standing order or direct debit, you must also contact your bank immediately to cancel your subscription payments.

 

Once we receive your notification that you wish to self-exclude, we will remove you from any future draws and refund that money to you. We will not process any further applications or lottery payments from you during the self-exclusion period and will cease sending any marketing material to you. We will also advise your supported Hospice to help prevent any gambling-related future communication from them.

 

After the expiry of your self-exclusion period

Even after your chosen self-exclusion period has expired, we will not contact you about our lottery and will continue to exclude you from receiving any promotional materials, unless you contact us to request otherwise.

Once the period has expired, if you wish to restart your play in the Local Hospice Lottery, you should contact us by telephone on 0800 316 0645 and we will send you a form to complete. Following receipt of your completed form, a 24-hour cooling off period will apply before you will be eligible to participate in the weekly draw again.

 

Further support

If you are also gambling with other organisations, you may wish to consider whether to put similar arrangements in place with those as well. All gambling operators offer a similar self-exclusion facility.

 

You may also wish to contact a multi-operator self-exclusion scheme that can enable exclusion from multiple gambling operators via a single request. Details can be found on the GamCare website at www.gamcare.org.uk/self-exclusion.

 

One example of a multi-operator scheme is GAMSTOP. Click the following link to watch a short video which explains more about the scheme: https://vimeo.com/369796778

 

 

Self-exclusion form












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    Concerns & complaints

    We care what you think and your feedback helps us to review our procedures and make improvements if necessary. Please do let us know of any concerns or complaints you might have.

    Any complaints or concerns will be dealt with in accordance with Local Hospice Lottery’s current policies and procedures – a copy of which could be made available on request at such time. In the event that a complaint or dispute cannot be resolved by these means, then it may be referred to arbitration. As a member of the Hospice Lotteries Association and the Lotteries Council, this will be conducted by The Independent Betting Adjudication Service Ltd.

    Local Hospice Lottery’s Procedure for making a Complaint can be downloaded here









      Cancellations

      Thank you for your support of your local hospice through playing the Local Hospice Lottery, and we are sorry that you are cancelling your membership. To cancel your membership, please complete and submit the form below, and we will process your instruction as soon as possible. Alternatively, you can contact the lottery team on our Freephone 0800 316 0645.

      Please note that before cancelling check if you pay for your lottery subscriptions by standing order or direct debit, you must contact your bank / building society to cancel the payment being made by them, otherwise your payments will continue to be received by Local Hospice Lottery

      Please cancel my Local Hospice Lottery weekly draw activity with immediate effect.











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