Frequently asked questions

  • How can I pay?

    Our preferred method of payment is Direct Debit, although you can also pay by Standing Order, Cheque or Card.

    Payment by Direct Debit can be from as little as £4.34 per calendar month*, spreading the cost of your participation across the year. You can also pay quarterly, six monthly or annually. If you would like to change your method of payment, or the amount that you pay, at any time, please don’t hesitate to contact us and we’ll be happy to help.

    *Please note – because some months contain five weeks, an additional £1 per game number will be added to your first monthly payment. This helps to ensure that you always have enough credit and reduces the chance of you missing a draw. After the first monthly payment, the cost will be £4.34 per month, per game number.

  • How do I cancel?

    By contacting us via phone or email, giving your full name, contact details and address.

    We understand that circumstances change and that on occasion people may wish to cancel their membership (although we’d like to keep you forever obviously!). If this is the case and you would like to cancel your lottery membership – please just let us know by calling us on Freephone 0800 316 0645, emailing us at info@localhospicelottery.org, or by using the online form under ‘Contact Us’. Please provide your full name and address details, the hospice you are playing in support of, as well as your game number(s) if you have it/them to hand.

    You can re-join at any time and we’d love you to have you back!

    Important Note: If you pay by Standing Order, you will also need to contact your bank directly to cancel the payment with them. If you fail to do so, Local Hospice Lottery cannot amend for you and your payments will continue to be sent to us. 

  • Why is my first monthly Direct Debit £1 more?

    Because some weeks contain 5 weeks, this just ensures that you always have enough credit and don't miss a draw.

    After your first monthly direct debit payment, subsequent payments will be 4.34 per month.

  • Is my data stored secured?

    Yes! Local Hospice Lottery will NEVER sell your data or share it with anyone other than the hospice you are supporting.

    In accordance with data protection legislation, Local Hospice Lottery will store your data securely for the purposes of administering your participation in the weekly draw and contacting you about your membership. Local Hospice Lottery will also keep you updated on existing lottery products that you may be interested in, including our Super Draws, as well as our new products and services by post, unless you have indicated otherwise. You can opt out of receiving marketing communications, or update your communication preferences, any time by contacting us on Freephone 0800 316 0645. For more information please see our Privacy Policy.

    Local Hospice Lottery will provide your details to the hospice you are playing in support of so that they are aware of your support. The hospice may wish to keep you up to date about the difference your support is making and other opportunities to support their work. Please contact the hospice directly if you would like to change your communication preferences with them at any time.

  • How do hospices benefit?

    For each £1 entry in the weekly draw Local Hospice Lottery gives an average of 60p to hospice care.

    By sharing management costs and overheads, Local Hospice Lottery is able to offer both a larger prize fund to players and provide more money for hospice care. Our model of operation is based around partner hospices receiving more income from every £1 spent by players entering the draw in support of them, than they would if they ran their own lottery. All profits are donated to hospice care and Local Hospice Lottery gives between 50% and 80% of profits to its partner hospices. This is a sliding scale and the more people who play the Lottery in support of a particular hospice – the more that hospice will receive. For each £1 entry in the weekly draw Local Hospice Lottery gives an average of 60p to hospice care. Players also enter the draw in support of hospices throughout England and Scotland. A full list of the charities supported can be seen under ‘Hospices Supported’. Being honest and transparent about the amount we give is very important to us and you can see exactly how much we are hoping to raise for each of our hospice partners on the individual page about them (under ‘Hospices Supported’).

  • What happens if I miss a payment?

    Paying regularly by Direct Debit or Standing Order not only helps us to minimise our administration costs, it also reduces the chance of you not being entered into a draw.

    If you choose to pay by cheque or card, we will send you a reminder letter three to four weeks before your current credit expires. You can then renew with your card over the phone. If you pay by cheque, please send your payment (made payable to ‘Local Hospice Lottery’) by return of your reminder letter. You will only be entered into the weekly draw if your membership is in credit.

  • Will my payments be acknowledged?

    You will have received a welcome letter and lottery membership card as confirmation of your new membership

    To enable us to keep our administration costs to a minimum, we do not usually issue subsequent payment receipts. Should you ever wish to discuss or confirm any of your payments, please do not hesitate to call us on
    FREEPHONE 0800 316 0645 or
    email info@localhospicelottery.org

  • Why do I pay in advance?

    We are required by law to collect payments in advance of all of our draws.

    After we have received your payment, we need time to collate the details of all the participants for that week and input them into the lottery software in preparation for the draw.
    ‘Back payments’ cannot be accepted and you can only be entered into the weekly draw if your game number is in credit.

  • When does the draw take place and how are winners notified?

    All winners are notified automatically and there is never any need to ‘claim’ prizes.

    Draws take place each and every Friday, with the exception of bank holidays where the draw will take place on the Thursday before. The winning numbers are selected at random by the lottery computer system and all prize cheques are sent to the lucky winners by post. However, you can easily view the winning numbers every week on our website, or by following us on Facebook and Twitter.